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Bigtincan is a B2B SaaS Sales enablement company that offers three core hubs: Learning, Engagement, and Content. As a part of the company's future product plan, I participated product integration user testing project between two products/platforms that Bigtincan acquired: ClearSlide and VoiceVibes.
Company
Bigtincan Mobility LLC – ClearSlide & VoiceVibes
Members
Myunghwe Ku, Luigi Piccolo
Timeline
May 11th 2021 – July 31st 2021
Minimum integration to process CS(ClearSlides) recorded meetings via VV(VoiceVibes) APIs and add VV reporting in existing ClearSlide meeting recap Playback tab.
ClearSlides
ClearSlide is a sales engagement platform for content, communications and sales intelligence under Bigtincan. The objectives of testing was gather feedback from users about the integration of VoiceVibes into the meeting recap from ClearSlide. I was involved in User Testing Framework documentation and actual Figma Prototype testing
Visit ClearSlide
VoiceVibes
The way you speak can boost—or destroy—your credibility. VoiceVibes is an AI-powered practice and coaching platform that helps people sound more natural and polished when they speak, so they can transform how others perceive them.
Visit VoiceVibes
My primary tasks as a product designer in the project was to design new UI screens based on BTC design system and standards provided by project manager and lead designer. After new designs are all done, I was in charge of prototyping all the screens for the user testing. Out of Design UI and prototype, I was involved in some of the early phase of the project such as user testing framework.
Success metrics
Requirements & JTBD
Needed reporting in design
Speech feedback:
1. Pace: can provide numerical score, range (too slow/ideal/too fast) and written feedback. Will link to speaker timeline to show moments where change is needed.
a. JTBD: understand if I ned to slow down/speed up my speaking
b. Ideal range: in the middle
2. Clarity: numerical score out of 10 and written feedback. Will link to speaker timeline to show moments where change is needed.
a. JTBD: understand if I spoke clearly and which parts need improvement
b. Ideal range: higher is better
3. Word spotting: which filler words I said + frequency
a. JTBD: awareness of use of filler words
b. Ideal range: lower is better
4. Vibes: numerical score for each + / - vibe
a. JTBD: understand how I’m coming across in speaking, see related moments for each vibe
b. Ideal range: Higher for + vibes and lower for - vibes
General conversation info:
1. % talk time: how much time this user spent speaking as % of total call time
a. JTBD: No analysis needed for MVP - eventually this will encourage hosts to let other attendees participate more
b. Ideal range: none for current testing
2. Conversation switches (this number is for the whole convo, not just the speaker)
a. JTBD: indication of level of engagement in the conversation.
b. Ideal range: higher is better
3. # Questions asked
a. JTBD: indication of participant engagement in the conversation, ID priorities and action items
Original design of VoiceVibes multi speaker reporting page
✅ Task 1
Access the video of the meeting that you just finished to see the performance results
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Step 1: Before clicking on anything, answer each of these questions out loud:Could you please tell us what you see on this page and your initial reactions.Can you describe the purpose of this page?Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead end the meeting, and access the recording of the meeting.
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• Once you reach the objective click the next task on the list above.
✅ Task 2
Discover which attendee said the term “Customer” in the meeting
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Step 1: Before clicking on anything, answer each of these questions out loud:Could you please tell us what you see on this page and your initial reactions.Can you describe the purpose of this page?Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead and find the term that the attendee mentioned during the meeting.
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• Once you reach the objective click the next task on the list above.
✅ Task 3
Can you identify how your performance was in the meeting?
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Step 1: Before clicking on anything, answer each of these questions out loud:Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead and try to identify:What are the moments that you spoke with more clarity?What are the vibes from your presentation?
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• Once you reach the objective click the next task on the list above.
✅ Task 4
Can you identify how Jane Coopers' performance was in the meeting?
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Step 1: Before clicking on anything, answer each of these questions out loud:Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead and try to identify:When she started speaking during the meeting.How her performance was in the meeting.
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• Once you reach the objective click the next task on the list above.
✅ Task 5
Can you identify who was the speaker who spoke the most?
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Step 1: Before clicking on anything, answer each of these questions out loud:Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead and try to identify the attendee that spoke the most during the meeting.
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• Once you reach the objective click the next task on the list above.
✅ Task 6
Can you identify who was the speaker that asked more questions?
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Step 1: Before clicking on anything, answer each of these questions out loud:Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead and try to identify the attendee that asked more questions during the meeting.
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• Once you reach the objective click the next task on the list above.
✅ Task 7
Can you identify when the Conversation Switches happened during the meeting?
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Step 1: Before clicking on anything, answer each of these questions out loud:Where would you think of going next?How would think you would be doing that?
Step 2: Go ahead and try to identify when the topic changes happened during the meeting.
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